The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Dear Valued Customers,
We are pleased to announce an update to our shipping prices, which are designed to ensure a reliable, efficient, and cost-effective delivery experience for all our customers.
We would like to inform you of the following:
- For shipments within Europe, we are pleased to offer insurance coverage for any logistical issues that may arise during transit. In the event that a package is not collected by the intended recipient, we will work diligently to resolve the issue in a mutually agreed upon manner.
- For shipments outside the European Union, please note that insurance coverage is not available. If you wish to purchase insurance for your package, please contact me for the price of the shipment.In this case, your package will be insured against any problems.
We want you to be happy with your purchase, and if you are not, I offer the possibility of a refund:
CONDITIONS FOR A REFUND
1. You must notify me within 7 days of receiving the package.
2. The item must be returned within 10 days of receipt and must arrive in the exact condition in which it was sent.
3. Shipping money is not refunded in any case.
4. The Etsy commission money that must be paid for each sale and 19% taxes is not refunded in any case. The customer will be informed of the exact amount of the commission.
If you have any questions, please contact me, and we will solve them.
Dear Valued Customers,
We would like to inform you of the following:
- For shipments within Europe, we are pleased to offer insurance coverage for any logistical issues that may arise during transit. If the intended recipient does not collect a package, we will work diligently to resolve the issue in a mutually agreed-upon manner.
- For shipments outside the European Union, please note that insurance coverage is unavailable. If you wish to purchase insurance for your package, please contact me for the price of the shipment. In this case, your package will be insured against any problems.
In the event of any issues with the transport service, what is the procedure?
- In the case that the package has not arrived, a report will be made to the company and a refund will be made or the product will be sent again, depending on the case.
-In the case of the package being retained at the post office or if the customer is unable to collect the package due to absence, no refund will be issued, and the package will be re-shipped. The customer will be responsible for the costs of the reshipment.
-Please note,that each case is handled individually and depending on the experience.
